Useful Information for your holiday on the Hochkönig
What you should know:
Below you will find some important points regarding booking, arrival and cancellation of your holiday at the 4-star Hotel Bergheimat. If in doubt, contact the Kögl-Plenk family as well as the entire team at any time.
Arrival and Booking
On your day of arrival rooms / suites are ready from 3pm.
If the room was not occupied, we will try our best to let you move in as soon as possible! Please let us know if you plan to arrive after 6pm. On your day of departure, we kindly ask that you vacate your room by 10:30am.
Overnight stay with breakfast: only for a deduction of €10,- per person, per night.
To confirm your booking, we ask that you please make a deposit in the amount of €100,- per person payable to the following bank account:
Raiffeisenbank in Mühlbach
IBAN: AT29 3501 0000 0321 5290
BIC: RVSAAT 2S 010 (Swift)
OR you let us know your Credit Card number (VISA or MASTERCARD) by phone ++43-6467-7226.
By booking per telephone or in writing, you will be sending us an offer for a binding contract. For us, the contract will become binding upon sending our reservation confirmation and your written confirmation thereof.
And in case something unexpected comes up
Cancellation sounds a bit unpleasant – and it is, for you as well as for us. It’s a shame when rooms stay empty although someone else would have liked to stay in them. On the other hand: something unexpected can happen to anyone.
This winter, due to the current situation, Hotel Bergheimat is offering free cancellation up to 3 days before arrival. However, it is particularly in times like these that we highly recommend travel cancellation insurance, which provides fair protection for both you and us.
With the "Europäischen Reiseversicherung hotel cancellation premium" you are also insured against any COVID-related incidents. Read this document for more about COVID-19.
Our request:
Inform us as soon as possible – please take note that we can only accept room cancellations in writing.
• A cancellation is free of charge when made 14 days before the date of arrival
• 14 days until arrival 70% will be charged (at the moment inoperativ)
• In the final week 90% of the arranged price will be charged (at the moment inoperativ until 3 days before arrival)
For late arrivals or early departures, 100% of the total booking price will be charged.
The Austrian Hotel Regulations apply.
Travel Insurance
We recommend taking out TRAVEL INSURANCE
It’s also simple…
• Include the amount in your hotel pre-payment, we will take care of the rest for you
• Book online TRAVEL INSURANCE
Jurisdiction: St. Johann im Pongau.
Single room surcharge:
€ 10.- per night in the BIRGKAR
€ 15.- per night in the rooms HOCHKEIL and SCHNEEBERG
€ 25.- per night in the Junior Suite
€ 30.- per night in the Suite
Single-Bonus from Sunday to Thursday: If you travel on your own, we DO NOT CHARGE for single use in the following months:
middle of january - end of january / middle of march - end of march/ beginn of june - end of june / beginn of september - end of september (Room or Juniorsuite)
Dogs: €15,- per day, please let us know in advance with your booking (without food) – please bring a dog blanket and basket with you.
Payment: Cash, bank transfer in advance or with EC debit card, Visa, Mastercard.
Payment for ski passes, massages and cosmetic treatments can only be accepted in cash.
