Useful Information for your holiday on the Hochkönig

What you should know:

Below you will find some important points regarding booking, arrival and cancellation of your holiday at the 4-star Hotel Bergheimat. If in doubt, contact the Kögl-Plenk family as well as the entire team at any time.

Arrival and Booking

On your day of arrival rooms / suites are ready from 3pm.
If the room was not occupied, we will try our best to let you move in as soon as possible! Please let us know if you plan to arrive after 6pm. On your day of departure, we kindly ask that you vacate your room by 10:30am.

Overnight stay with breakfast: only for a deduction of € 10,- per person, per night.

To confirm your booking, we ask that you please make a deposit
in the amount of € 200,- per room (up to 3 nights)
OR
30% based on the total amount (4 nights and more)

payable to the following bank account:
Raiffeisenbank Bischofshofen
IBAN: AT29 3501 0000 0321 5290
BIC: RVSAAT 2S 010 (Swift)
OR you let us know your Credit Card number (VISA or MASTERCARD) by phone ++43-6467-7226.

By booking per telephone or in writing, you will be sending us an offer for a binding contract. For us, the contract will become binding upon sending our reservation confirmation and your written confirmation thereof.

And in case something unexpected comes up

Cancellation sounds a bit unpleasant – and it is, for you as well as for us. It’s a shame when rooms stay empty although someone else would have liked to stay in them. On the other hand: something unexpected can happen to anyone.

Our cancellation conditions:

• From 14 days before arrival we charge 70% of the travel price.
• In the last week 90% of the travel price will be charged.
• In the event of late arrival or early departure, 100% of the price will be charged. The Austrian hotel regulations apply.

Due to the current Covid19 situation, Hotel Bergheimat is offering free cancellation (based on lockdown, officially imposed quarantine or hotel control, border control, travel ban for our region) up to 1 day before arrival.

However, it is particularly in times like these that we highly recommend travel cancellation insurance, which provides fair protection for both you and us.

Inform us as soon as possible – please take note that we can only accept room cancellations in writing

With the "Europäischen Reiseversicherung hotel cancellation premium" you are also insured against any COVID-related incidents. Read this document for more about COVID-19.